Initial disclosure document
The Financial Conduct Authority
The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.
Treating customers fairly
Our business is committed to treating our customers fairly and ensuring our products and services are suitable for their needs. Treating Customers Fairly (TCF) is a core part of our culture and philosophy and you can review our commitment to it by asking for a copy of our TCF policy statement.
Whose products do we offer?
We can introduce you to a limited number of lenders who may be able to finance your purchase. We will only introduce you to these lenders.
Other finance facilities
You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations and details of their products by researching on the high street, in the media and online.
What will you have to pay for this service
You will not make any payment to us for any introductions we make to finance providers regarding finance facilities to fund your purchase.
We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You can request us to disclose the amount of any commission received from a Lender.
Who regulates us
The Vehicle Financer LTD is authorised and regulated by the Financial Conduct Authority. The Vehicle Financer LTD FCA registration number is 9970074 and its address is Riverside, Mountbatten Way, Congleton, CW12 1DY.
Understanding our products and documents
If you have any health issues, difficulty in understanding information or there any recent life events that could affect your ability to fully understand the information and documentation you are presented with or what your commitments are under the agreement, you should carefully consider the amount of time you require to review the documentation. You should also consider if it is advisable for you to have someone you know, help you make your decision. Please advise us accordingly if this is the case and we can then proceed with your requirements in the most appropriate way.
You should make sure you have sufficient time to assess the information given to ensure the funding option offered is suitable for you and meets your requirements. You should seek further explanations and ask questions if needed to fully understand the documents you are given.
You should assess the monthly payments you are required to make throughout the agreement and ensure you are able to meet these obligations and other obligations you already have without suffering undue hardship. If you are aware of any future events that will affect your ability to meet these payments, you should ensure the provider is informed immediately.
Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.
What to do if you have a complaint
If you wish to register a complaint, please contact us: In writing: Write to Riverside, Mountbatten Way, Congleton, CW12 1DY. By telephone: 01625 324 444. By email: [email protected]
If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. If you cannot resolve a complaint with us, you may be entitled to refer it to the Financial Ombudsman Service whose contact details are set out below:
In writing: The Financial Ombudsman Service, Exchange Tower, London E14 9SR By Telephone: 0800 0234567 By email: [email protected] Website: www.financial-ombudsman.org.uk.
Confidentiality and data protection
Throughout the process of administering services for you we will need to collect personal information from you and pass this information to one or more third party organisations in order for them to supply any services you request. This may include passing this information to one or more potential lenders or credit brokers to enable them to make a credit decision. These lenders may use your information to conduct an affordability and credit worthiness assessment and will do so using the consent given by you.
This may include sharing your information with credit reference agencies and other companies for use in credit decisions and fraud prevention. For full details of where your information will be sent, and the purpose for doing so, or to cancel your consent for the processing of your personal data, please contact us.
In cases where your initial application may be refused by the most suitable lender, your application may be referred to other lenders or credit brokers who may also share information with credit reference agencies in order to assess your application for finance.
Those lenders or credit brokers, will not use your personal information to provide you with promotional or marketing material, unless you opt-in to receive this material directly with them.
In writing: Write to Riverside, Mountbatten Way, Congleton, CW12 1DY. By telephone: 01625 324 444. By email: [email protected]
Document updated May 2020.